First Thing Tuesday Morning

1. Design an input form which will outline changes each month. Keep it simple. Include Persons served and list other relevant stakeholders. Look for their expectations and preferences. Collect information from surveys, groups, face-to-face meetings, conferences, and past input folder.

2. Continually analyze the data from the perspective of the stakeholders and integrate it into the following business practices. Create a new folder for each and establish report formats. Ask with each, are we meeting current needs, are we offering relevant services, and are we identifying potential new opportunities of growth and development. Decisions could be made from this and other information to develop, revise, change, improve, or eliminate services; short/long term planning, or identifying personnel training needs.

a. Program planning - 13 different program areas

b. Performance improvement - results from last report

c. Strategic planning - Sr.’s annual and 3 year plan, Business improvement reports

d. Organizational advocacy - mission statement of independence and community, meetings internal/external

e. Financial planning - planning and maintaining budgets and generation of income

f. Resource planning - materials, supplies, equipment, furniture, staff, and stakeholders

3. The leadership responds (listens, learns and is familiar with information) directly from stakeholders and reports and internal processes. They will either immediately give it attention or direct it to other functional parts of the system. They are collecting from:

a. Input forums - list means stakeholders communicate

b. Surveys - individuals served, parents, CSO, staff

c. Complaint, grievance, or incident summaries - From Administration meeting and incident reports

d. Performance improvement - Report conclusion

e. Strategic planning - Goals for next year and three years

f. Program/service development - Staff and training meetings and from annual report.

1. Design input form (one file)

2. Analyze info and report in each six areas (six files)

3. Write communications flowchart and line item each appropriately of originating through concluding course. Design one report from the above six areas. (One file)